Complaints procedure

The therapist is a member of the professional association LVNT and is therefore also affiliated with the dispute resolution body SCAG. In the event of a complaint, the client can count on careful and expert guidance. We value the quality of care and are subject to the Healthcare Quality, Complaints and Disputes Act (Wkkgz); furthermore, disciplinary law applies to the therapist.

If you have a complaint, please contact the therapist first. If you are unable to resolve the matter together, you can contact the LVNT complaints contact person, and if necessary, the complaint will be handled by the complaints officer and the disputes committee of the SCAG.